Report printing garbage

[mrideout]

We're using a customer support database from Microsoft. My boss created a calls query by date and a report using the query. He and my coworker have Access 2013, 64-bit, and I have Access 2010, 32-bit. All three of us are on Windows 8, 64-bit.



When either of them run the report, it's fine.

When I run the report, the call date on the detail line and the "now" date in the footer are displayed as pound signs in the report view. If I click on one of them, it displays correctly while I'm in the field, but goes back to pound signs when I click elsewhere. I know the pound signs normally mean a field isn't big enough to display the data, but in this case the fields are more than large enough.

If I print the report or display the print preview, it's garbled-- what should be a 1-page report ends up being 37 pages long, with a very small number of widely-spaced random characters where the print lines should be, and a great deal of white space.

I created a second report from scratch, using the exact same query, fields, labels, and layout as the report my boss had created. When I run my report, it works like a champ-- the dates display correctly in the report view, and prints correctly.

Does anyone have any ideas what the issue is and how to resolve it? My boss thinks I should be able to use his report, instead of needing a separate report of my own. I would simply delete his report and rename mine so there's only one report, but I'm keeping his report for testing purposes to see if I can figure out what's causing this issue.

Date in Detail Line of Report:
Boss's report / My report:
Control Source: Call Date / Call Date
Format: Short Date / Short Date
Text Format: Plain Text / Plain Text
Width: 1.9583" / 1.5"
Height: 0.2167" / 0.2167"
Font Name: Calibri (Detail) / Calibri (Detail)
Font Size: 11 / 11

Date in Page Footer of Report:
Boss's report / My report:
Control Source: =Now() / =Now()
Format: Long Date / Long Date
Text Format: Plain Text / Plain Text
Width: 5.7917" / 3.5"
Height: 0.2583" / 0.2167"
Font Name: Calibri (Detail) / Calibri (Detail)
Font Size: 11 / 11

Thanks in advance for any help anyone can give!

Michael

[June7]

Sounds like backwards incompatibility. Boss creates report under Access 2013 and Access 2010 has issues with it. Can your boss run your report?

[mrideout]

Sounds like backwards incompatibility. Boss creates report under Access 2013 and Access 2010 has issues with it. Can your boss run your report?

Yes, they can run my report with no issues. I assumed it's some kind of compatibility issue, but I haven't found anything like this mentioned in any of the lists of incompatibilities between 2010 and 2013.

[June7]

Does this happen with any other reports built by boss under 2013?