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  1. #1
    Mistebar is offline Novice
    Windows 10 Access 2013 32bit
    Join Date
    Jan 2020
    Posts
    1

    Update fix fails


    Build 15.0.5197.1000 does not solve the update query issue for access 2013. Is there another patch to fix this?

  2. #2
    ranman256's Avatar
    ranman256 is offline VIP
    Windows Vista Access 2010 32bit
    Join Date
    Apr 2014
    Location
    Kentucky
    Posts
    9,525
    if this is the UPDATE QUERY IS CORRUPT, you must undo the Microsoft update. (and thank Microsoft)
    turn off auto updates and,
    The officec2rclient.exe is located here:
    "C:\Program Files\Microsoft Office 15\ClientX64\officec2rclient.exe"
    or
    "C:\Program Files\Microsoft Office 15\ClientX86\officec2rclient.exe".
    The affected Office build for version 2013 is 15.0.5189.1000 and we should update the users instead to 15.0.5179.1000


  3. #3
    isladogs's Avatar
    isladogs is offline MVP / VIP
    Windows 10 Access 2010 32bit
    Join Date
    Jan 2014
    Location
    Somerset, UK
    Posts
    5,977
    If you look at the MS Help page for the corrupt query bug, there are different fixes for Access 2013 MSI & C2R versions

    Click image for larger version. 

Name:	QueryBug fix.PNG 
Views:	16 
Size:	21.3 KB 
ID:	40582

    According to this, if you have the C2R version it should indeed be 5197.1000 but from my own experience with both A2010 and A365 if you remove the original bugged update it will later reinstall it & the bug then returns
    If you have the MSI version its a different fix process and version number
    Hope that helps

    I don't have A2013 other than on a VM which is locked down.
    Colin, Access MVP, Website, email
    The more I learn, the more I know I don't know. When I don't know, I keep quiet!
    If I don't know that I don't know, I don't know whether to answer

Please reply to this thread with any new information or opinions.

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