several people working on my db. Was looking for direction/ideas on how to create a work queue for collaboration within my office on each case.
thanks,
John
several people working on my db. Was looking for direction/ideas on how to create a work queue for collaboration within my office on each case.
thanks,
John
post lacks sufficient detail. people confused regarding objective.
Prioritize, distribute, and assign records to teams who share workloads. Access queues from list views. Queue members can jump in to take ownership of any record in a queue. They’re available for cases, contact requests, leads, orders, custom objects, service contracts, and knowledge article versions.