I am stuck. I am creating a database that has Agents, Supervisors and Quality Assessors. The Agents remain the same throughout the process, but on any week, the Sup and QA can change. Each week the Agents are assigned an assignment type and number of assignment types. Not only do I have to change these monthly, but have to report on accomplishments. I find I am doing an extreme amount of counting and laborious changes with such a large population of Agents. What I want to know if there is a simple way to gather and count for reporting the data. Right now, I get each CSR, count the type of assignment by week by assignment type then compile each week into a month.
MY TABLES: SUP AGENT QA and an ASSIGNMENT table which holds the monthly assignments.