Background:
I manage an Access 2010 dbase that is used by 17 fairly unsophisticated users. The database was split years ago to accommodate multiple users. The back end and front end files reside on a shared drive. A user gets a new/updated front end file by copying it from the shared drive and pasting it into a folder on their home drive. This procedure takes a minute or less.
The problem:
When new objects are added to the dbase (done almost always at the request of the users) I want users to download a new front end file as quickly as possible. I send them written directions for how to do the copy and paste procedure. Lately I'm running into users who simply don't do this. Then, days later, I get a call saying the user is "confused" about which file is what.
The request:
I want users to download new front end files timely, and just don't believe that a user of MS Office products can't copy and paste a file. It's a common procedure that even the least sophisticated of my user group has done numerous times in other applications.
Do other dbase managers run into this behavior? How do you handle it? Gently reminding users of the consequences ("In order to use this new query you asked for, you will need to download a new local copy. Here's how.") doesn't seem to work.
Thanks.