Windows XP 
Access 2007
Access Crashing - Need help please!
Hello all!
I just started with a company a couple weeks ago who's proprietary program uses Microsoft Access as the front-end but uses SQL for it's database. The program (FocalPoint) is software used by rental companies to process rentals for their store. I haven't been able to look at the code yet as I'm still fairly new and trying to get acclimated with everything but here's the issue:
-- One customer in particular is having an issue where, while using the program, there will be certain times when it crashes, saying it encountered an unknown error. Each time it does this, it throws a log into the Event Viewer. The customer re-opens the program and just goes back to what they were doing. Based on the event viewer, it happened at least twice a day, every few days. Most of the errors reference msaccess.exe AND ntdll.dll but there are a couple others listed.
This does NOT happen with every customer -- this customer is one of only a handful that it happens to. That's why I'm having such difficulty figuring it out.
-- Specs on the customer's PC: Intel Dual Core, 2ghz, 1gb RAM, Windows XP SP3. We had the 2003 runtime but now we've got the 2007 and have uninstalled the 2003. The customer does not have Microsoft Office though, just the runtime's so he can use our program.
With that being said, I've been researching online for about 8 hours with NO luck, or even a slight clue as to what might be causing it.
What I'm looking to find out is what could be causing this error so I can tell my boss who can then review the code and possibly figure out what's going on. Would having the code for the entire program make this troubleshooting about 1,000 times easier? If so, I can try and possibly get hold of it, otherwise I'm SOL for now until I can.
Here are some of the Event Log details that showed up. I've pasted a few as some reference different DLL's. If anyone is able to help, I would GREATLY appreciate it. I need to get some type of solution, or at least an explanation, figured out ASAP.
Code:The description for Event ID ( 5000 ) in Source ( Microsoft Office 12 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: officelifeboathang, msaccess.exe, 12.0.6423.1000, oleaut32.dll, 5.1.2600.5512, NIL, NIL, NIL, NIL, NIL, NIL.Code:The description for Event ID ( 5000 ) in Source ( Microsoft Office 12 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: officelifeboathang, msaccess.exe, 12.0.6423.1000, msdart.dll, 2.81.1132.0, NIL, NIL, NIL, NIL, NIL, NIL.Code:The description for Event ID ( 1000 ) in Source ( Microsoft Office 12 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: msaccess.exe, 12.0.6423.1000, 49b08a47, wldap32.dll, 5.1.2600.5512, 4802a12e, 0, 0000122e.Code:The description for Event ID ( 1000 ) in Source ( Microsoft Office 12 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: msaccess.exe, 12.0.6423.1000, 49b08a47, oleaut32.dll, 5.1.2600.6058, 4d0f931f, 0, 0000726a.Code:The description for Event ID ( 1000 ) in Source ( Microsoft Office 12 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: msaccess.exe, 12.0.6423.1000, 49b08a47, vbe6.dll, 6.5.10.40, 48a4b5d6, 0, 0003cccc.Code:The description for Event ID ( 1000 ) in Source ( Microsoft Office 12 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: msaccess.exe, 12.0.6423.1000, 49b08a47, mscdm.dll, 12.0.6413.1000, 49031d40, 0, 000162ba.Code:The description for Event ID ( 5000 ) in Source ( Microsoft Office 12 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: officelifeboathang, msaccess.exe, 12.0.6423.1000, ntdll.dll, 5.1.2600.6055, NIL, NIL, NIL, NIL, NIL, NIL.
I really hope someone can help out. This is driving me nuts and I would love to be able to go back to my boss and say, "Here's what I found out...." instead of "Sorry, no such luck."
Thank you in advance!!
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