I would like to have an email sent on a 'ticket open' function. Using hosted exchange.
So on form 'Issues', would like to have the following occur, when clicking on SAVE [on click], outlook opens a new message, populates the following information then sends message automatically:
To: = support@company.com
Subject: Ticket [ID] has been opened and is awaiting assignment
Body: Ticket [ID] has been opened at [OpenedDateTime] by [OpenedBy].
[Details]