You probably need an outer join. Which table comes first determines if the join is LEFT or RIGHT, so just double click on the join line in query design and pick one of the 2nd or 3rd options. When you read the explanation above the selection, you should understand why it probably doesn't work - not that you explained what "fails" means. 
I'm guessing you want all members regardless if they have sponsors. Your equal join means they have to be both (be in both tables).
Watch out for the consistency of spelling members.
The more we hear silence, the more we begin to think about our value in this universe.
Paraphrase of Professor Brian Cox.