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  1. #1
    capnstoobie is offline Novice
    Windows 7 64bit Access 2010 64bit
    Join Date
    Mar 2016
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    3

    Data mysteriously goes missing - how to troubleshoot

    This is a hard problem to explain, but hopefully someone can give me some good ideas!

    I have an Access database that we use for invoicing. When invoicing, we select several line items to be invoiced, click a "Finalise" button and then print off the invoice (which is just an Access report based on a table/query).

    Less than 5% of the time, we have a situation where the invoice successfully prints but if we return to the same invoice later the same day, one of the line items is missing. Looking at the underlying table shows that the line item appears to be in an un-invoiced state, even though earlier we had successfully printed an invoice. This has me stumped, as the invoice would not print correctly unless the data was in the table, so it seems like the invoice data successfully gets into the table and then later reverts to an earlier un-invoiced state.

    The users do not have access to the underlying tables etc so they are not able to fiddle around with the records.

    Another weird thing is that we have been using this system for years but the problem has been cropping up regularly in the last few months.



    Any ideas on how to troubleshoot this one?

  2. #2
    vicsaccess's Avatar
    vicsaccess is offline Competent Performer
    Windows 8 Access 2013
    Join Date
    Apr 2015
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    451
    Has anything changed in your system? operating system, Microsoft office etc.? other than that is there anything similar in the records that reverts to an earlier state, such as the same customer or criteria?

  3. #3
    capnstoobie is offline Novice
    Windows 7 64bit Access 2010 64bit
    Join Date
    Mar 2016
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    3
    I don't believe the system has changed. It has been on Windows 7 for years. We are using Access 2010 ("Programs & Features" say it was installed on 12 Nov 2015 with version 14.0.4763.1000 but that must be an update as the software was originally installed in early 2012).

    I haven't been able to find any commonalities such as same customer/product/criteria. Seems to happen at any time without rhyme or reason . What also is weird is that it seems to be occurring more frequently now. A few months ago it may have happened once a fortnight, but now it's almost every day.

  4. #4
    vicsaccess's Avatar
    vicsaccess is offline Competent Performer
    Windows 8 Access 2013
    Join Date
    Apr 2015
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    451
    i'm no expert but my first thought is possible corruption. back up the database and run compact and repair?

  5. #5
    capnstoobie is offline Novice
    Windows 7 64bit Access 2010 64bit
    Join Date
    Mar 2016
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    3
    Quote Originally Posted by vicsaccess View Post
    i'm no expert but my first thought is possible corruption. back up the database and run compact and repair?
    Thanks, I will try that once everyone goes home tonight.

Please reply to this thread with any new information or opinions.

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