I am an Access newbie. I am trying to decide how many tables I should use. I am compiling topics from our customer reviews for our 165 locations. I already have set up a table that contains all of our locations.
I also need to keep track of the following information:
- Review Received by: Examples: Yelp, Internal Survey, Google+, Facebook, etc.
- Date of review
- Reviewer Name
- Review Content
- Location that received review - I think I want to be able to look this up from the Location Table?
- Phase in customer lifecycle review was left - options to select: Before purchase, during purchase, after purchase.
- Positive comments: I have 17 categories - example of category is Customer Service, Location, Parking, Fees. Each of the categories has many subcategories (111 total subcategories) example: Customer Service subcategories would include: Hours of operation, communications to customer, Response time for phone calls. These are all just a yes or no selection - did the customer talk about it or not.
- Negative comments: Same as positive comments for set up, there are 16 categories, and 136 subcategories
Do I set up a table for each Review Received by? - that is still 252 fields per table - I'm not even sure a table has the option for that many fields.
Please help! I am completely lost and under the gun to get this project moving.