Hello all,
I have a number of call agents with different hire dates, I would like to know how many calls each of them accepted in their first month, second month, etc. I can get their total number of calls accepted but get stuck at that point. Here's my query at this time:
SELECT PhoneData.[CL Username], AgentRoster.[Hire Date], AgentRoster.[Hire Date]+30, SUM(PhoneData.Accepted)
FROM PhoneData, AgentRoster
WHERE AgentRoster.[CL Username]=PhoneData.[CL Username]
GROUP BY PhoneData.[CL Username], AgentRoster.[Hire Date], AgentRoster.[Hire Date]+30
Is BETWEEN the right way to go, or is there an option I'm not thinking of. Any help would be greatly appreciated, thanks!
John