Access printing issue

[SunTop]

Hello everyone

When I try to print a report from access, the font type and size and page margins get messed up all over the place. I am using access 2016 on windows 8, I tried printing the same report from windows 10 and access 2016 using the same database on the same printer and the report printed correctly. I think this happens when using access 2016 on windows 8. Did anybody have the same problem ? Does anyone know the solution to this issue ?

[ranman256]

Did you try changing the font? (Just a test)

[SunTop]

thanks for your reply ranman256,
I thought of that and yes I did try changing the font, and it had no effect. The problem still exist.

[aytee111]

Are your drivers up-to-date/correct for your Windows 8 printer?

[aytee111]

Can you test it on another printer?

[SunTop]

thanks for your replay aytee111,

yes I did try to print it on another printer that is connect over network, and I had the same result (report font type and size and margins are messed up) and I don't think the problem is in the printer, because I tried printing the same report from another windows 10 pc that is connected over the network to the printer that is attached to with windows 8 pc (the pc where the printing is wrong) and the report printed correctly, so:

windows 8 ----> printer 1 = printing wrong
windows 8 -----> printer 2 = printing wrong
windows 10 ----> printer 1= printing right

it seems to me that windows 8 on access 2016 is causing the issue ?

any suggestions ?

[aytee111]

Save as PDF?

[SunTop]

no I did not try that yet .. but even if that worked .. how will that solve my issue? I want my users to print directly from access (by clicking a command button)

[aytee111]

In the command button you can save as PDF and print the PDF, put it in temp or somewhere and delete it afterwards.

[SunTop]

Thanks for your reply aytee111
I will try this when I go to office and see if it will work

[aytee111]

Note - this is just a workaround, I was answering your question as how to do it, I am not advocating that this is the answer!

[SunTop]

Thanks for your reply aytee111
Any suggestions, workarounds are highly appreciated

[SunTop]

I tried exporting to pdf file, but the result was the same when printing, font type and size and margins are messed all over the place

[aytee111]

I don't know how to help you further! How did you create the pdf? Was it thru the ribbon or thru code? There are so many ways to do it. Can you load a different version of Access on to the W/8 machine? Or a runtime?