About form design
A form is about displaying information visually in an easy to read, easy to understand, easy to update format. As such, the form should be laid out to make the job easy, and to present the information in the most effective way that you can design.
Each field should take up only the amount of visual real estate that you expect it to actually use. Also, fields should be grouped in a meaningful manner.
* Customer ID number should take up enough space to put a 10 to 15 characters into, Customer name should allow for maybe 40-50 characters of space, and they should be grouped together.
* AAC, LOB and plan should be grouped together.
* Date mailed and date received should be grouped together.
At a guess, the first seven items on your form shouldn't take up more than 2 inches at the top.
If the answer ratings are going to be on a simple Likert scale (1-5) translated to short terms like "Satisfactory", then allow the label to go across the screen, but put the actual answer in a small box to the left. The remainder of the space can be used for the Other-please specify or for the optional comment. That way, each answer takes up just over an inch of vertical, and you can drop the overall form length from 21 inches to maybe 11-12 inches.
This isn't really code, but it will provide a quick visual example.
Code:
L----------------------------------------------------------------------------L
L(label) - Communicated Clearly explaining my condition(s)/health care needs L
L----------------------------------------------------------------------------L
X---------------X L----------------------------------------------------------L
X(data) X L (label) Comment(s) L
XSatisfactory X L----------------------------------------------------------L
X---------------X X----------------------------------------------------------X
X (data) X
X X
X X
X----------------------------------------------------------X