Login issue

[ocm]

Hi,


I set up a user with a new credentials and tested it on my PC, and on someone else’s PC & verified it works fine. However, the user is not able to successfully login on his PC using the same credentials. The debug window appears, and the computer freezes up. I also used my credentials to log in on his PC without any problems.


One thing I noticed when troubleshooting is the network location:
The user with the login issue has the following path:
AIG(\\cifs\shared) (U))

And, all other users (including me) have the following:
AIG(\\cluster1\shared) (U))

Is this something the IT folks (server admins) need to give him access to \\cluster1\shared folder?

TIA

Regards,

[ranman256]

i would say yes, they are 2 different servers.

[ocm]

ranman256, thank you I'll reach out to the network admin to give the user access to the server.

Regards,