Access 2010 crashes during text export when ADVANCED is selected

[Ted]

When using Export Wizard to text in Access 2010, when clicking on the advanced button access crashes. This started to happen after 10/11/2015 updates.

The issue has been a problem for months. I cannot believe it is still a problem. My company is pushing updates regularly...

[orange]

I suggest you post a zipped copy of your database if you want some assistance.
If you are just saying that there may be issues with some recent updates, then I think we would have heard more complaints. Still, it could be update related, but my guess is that is unlikely.

[Ted]

It is any database I attempt an advanced text export. I'm not alone...Google it

https://social.technet.microsoft.com...eitproprevious

Problem signature:

Problem Event Name: BEX

Application Name: MSACCESS.EXE

Application Version: 14.0.7162.5001

Application Timestamp: 5626f514

Fault Module Name: MSVCR90.dll

Fault Module Version: 9.0.30729.6161

Fault Module Timestamp: 4dace5b9

Exception Offset: 000375b4

Exception Code: c0000417

Exception Data: 00000000

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

[orange]

Thanks for the link.
The last info I saw there was Dec 14, 2015.

The article notes

This update (KB2837592) might be a cause, please remove it to test. If this issue still exists, please remove all the KBs installed on Nov.11....George Zhao
TechNet Community Support

A poster said

Thank you George,

It works after uninstalling this update. Is Microsoft going to release a fix to this update or does it have to be uninstalled in all computers?
Regards,
João

I have not seen posts related to that issue in this forum. And I did not see any further action or inquiry in the link you provided.
Perhaps someone else has more info for you.


NOTE: This is not necessarily a M$oft approved response.
I did a little more research and found this at
http://www.ccp.com.au/access-2010-patch-issue/

Access 2010 crashes if you have patch KB2837592 and/or KB3114404

Lee Sanders / December 15, 2015 / No Comments
This only affects one of our customers, so it’s a fairly rare issue but you may be seeing this if you use Access 2010.
After installing the November or December updates for Access 2010, you may encounter a crash while performing a text file import/export.
The crash occurs if you click on the *Advanced* button within the Import/Export wizard. The fix is to remove these two patches.
November 10, 2015, update for Office 2010 (KB2837592)
https://support.microsoft.com/en-us/kb/2837592
December 8, 2015, update for Office 2010 (KB3114404)
http://support.microsoft.com/kb/3114404/EN-US

[Ted]

Thanks... I saw all these threads. Unfortunately, updates get pushed to my machine via the Borg and they are unwilling to back them out. I was able to work around this issue until today... I had hoped MS had addressed the issue in subsequent updates.

Thanks again

[Access Junkie]

Hi Ted,

Could you please try installing this update for Access 2010? It was released in January to fix this crashing issue in Access 2010.
https://support.microsoft.com/en-us/kb/3114555

I just tried this on a test machine and after installing the update, Access 2010 no longer crashed when clicking the Advanced button.

Let me know the results; the Access product team is interested to know if this solves your issue.

Thanks,
--------------------
Jeff Conrad - Access Junkie - MVP Alumnus
Senior Managing Editor - Modern Assistance and Support Experience - Microsoft Corporation