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  1. #1
    quirkyd is offline Novice
    Windows 7 64bit Access 2010 64bit
    Join Date
    Oct 2014
    Posts
    1

    Email Updates Not Working Properly

    To All,

    I hope everyone is well. I recently used the "Collect and Update Data via Email" option in Access. The request sent out was an "HTML Form" to "Update Existing Information" and was set to "Automatically Process Replies". I have been getting feedback from the team members but it looks as though only some of the fields are actually updating in the database even though the status in Outlook reads "Collecting data using email was successful". After reviewing the email forms from individuals that were not fully updating, I noticed that the fields that were not coming across in the forms were greyed out; they did not look like the fields that were being imported. I am a Windows user but believe a number of the team members use Mac. Could this be causing the problem? I can't find anything on the web about anyone experiencing the same problem. In advance, thank you for your time and efforts.

  2. #2
    June7's Avatar
    June7 is offline VIP
    Windows 7 64bit Access 2010 32bit
    Join Date
    May 2011
    Location
    The Great Land
    Posts
    52,930
    Certainly possible. Tell those users not to use Mac for next submittal and see if issue persists.
    How to attach file: http://www.accessforums.net/showthread.php?t=70301 To provide db: copy, remove confidential data, run compact & repair, zip w/Windows Compression.

Please reply to this thread with any new information or opinions.

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