Dear team,
Please check the attachment. A need a report based on certain criteria.
There are three date columns to be checked (Response, Ended and Assistance Given)
There are three columns from where users name should be checked. (Moderator, AssignedTo and AssistedBy)
The report needs to be based on the User's Name and should be showing counts.
E.g.
Date = 30-12-2013.
Columns = UserName - Tickets Created - Tickets Assigned - New Issues Handled - Replies Handled - Closures - Support.
UserName = Prashant
Tickets Created = Check if Moderator name is Prashant, Status column = "1-New" and Response date is 30-12-2013.
Tickets Assigned = Check if Moderator name is Prashant, Status column is not"1-New" and Response date is 30-12-2013.
New Issues Handled = Check if AssignedTo is Prashant, Status column is "1-New" and Ended column is 30-12-2013.
Replies Handled = Check if AssignedTo is Prashant, Status column is not "1-New" or "3-Closure" and Ended column is 30-12-2013.
Closures = Check if AssignedTo is Prashant, Status column is "3-Closure" and Ended column is 30-12-2013.
Support = Check if AssistedBy is Prashant, AssistanceGiven is 30-12-2013.
Thanks for your help in Advance.