First, put braces around [Service Calls Last Week Response Time Measured] everywhere it occurs. Then see what happens.
Second, you might consider ensuring that the denominator is always greater than zero. It's uglier than your curent code, but it's something like this -
Code:
=((DCount("[Actual Response Time]","[Service Calls Last Week Response Time Measured]","[Actual Response Time]<120"))/(IIF(DCount("[Actual Response Time]","[Service Calls Last Week Response Time Measured]","[Actual Response Time]>0")>0,DCount("[Actual Response Time]","[Service Calls Last Week Response Time Measured]","[Actual Response Time]>0"),1))
or you could implement and use a public function to pick the greater of two integers:
Code:
Public Function GreaterInt(Int1 As Integer, Int2 As Integer) AS Integer
If int1 > int2 Then
GreaterInt = Int1
Else
GreaterInt = Int2
End if
End Function
=((DCount("[Actual Response Time]","[Service Calls Last Week Response Time Measured]","[Actual Response Time]<120"))/GreaterInt(DCount("[Actual Response Time]","[Service Calls Last Week Response Time Measured]","[Actual Response Time]>0"),1)