It's a 2 step process. First create a query that includes a column to convert the call open date to a Year Month format such as 201009. Call it callopenmonth or something like that. Then create a second query with 2 columns for callopenmonth 1 as a group by and 1 as a count. The reason for doing the Year Month format is for sorting if you need to display the year month differently include a column for the format you want.
Code:
Query1:
Select format([datefield],"mmm yyyy") As properformat, format([datefield],"yyyymm") as sortformat
from sometable
Query2:
Select properformat, sortformat, Count([sortformat])
from query1
Group By properformat,sortformat
order by sortformat