In the file that I attached to this post. I have a the form frmHelpDeskTickets that shows up when clicked.
The name Frank Graham shows up in the Requested By textbox. But who is Frank Graham in the context of
this db?
He is not user because his name does not appear in the tblUsers, and it does not appear in the tableHelpDeskEmployees, it appears only in the
table tblHelpDeskTickets. So he cannot be the user and he cannot be a help desk employee? Just who is he? He requested the help desk ticket, but he is neither user, no help desk employee.
He may be the middle man who gets a help request and passes it on to an engineer who actually works on the ticket; but where does that leave Sally Jenkins who actually got the help desk request?
Any help appreciated. Thanks in advance.
Respectfully,
Lou Reed